Privacy Policy

1. Introduction

This Privacy Policy explains how IKAVI ("we", "us" or "our") collects, uses, stores and protects personal data when you visit ikavi.co.uk or contact us about our swimming equipment, wholesale orders or custom products.

By using this website, you agree to this policy. If you do not agree, please do not use the site.

2. Who we are

IKAVI is a swimming equipment brand. For data protection purposes, we act as the data controller in respect of personal data processed through this website.

Address: 25 Wilton Road, London Victoria. SW1V 1DL

Email: sales@ikavi.co.uk

3. Information we collect

• Contact details you provide (name, email, phone number, company name, message content) when using our contact forms or communicating with us.
• Order and enquiry data related to product information, wholesale pricing or custom club cap requests.
• Technical data such as IP address, browser type, device type, pages viewed and time spent on pages, collected through server logs.
• Cookies where used to operate the site, remember preferences or measure traffic (see section 6).

4. How we use your information

We use personal data to:

• Respond to enquiries and provide customer support;
• Process wholesale and custom product requests;
• Operate, secure and improve our website;
• Comply with legal obligations and protect our legitimate interests (for example fraud prevention and IT security).

5. Lawful bases

Depending on the activity, we rely on one or more of: your consent (where required), contract steps at your request, legitimate interests (balanced against your rights), or legal obligation under UK GDPR and applicable data protection law.

6. Cookies

We may use essential cookies required for the site to function, and optional cookies for analytics or preferences where enabled. You can control cookies through your browser settings.

7. Sharing and processors

We do not sell your personal data. We may share data with trusted service providers (for example hosting, email delivery or analytics) who process it on our instructions and under appropriate safeguards.

8. International transfers

If personal data is transferred outside the UK/EEA, we will ensure appropriate safeguards (such as UK-approved standard contractual clauses) where required by law.

9. Retention

We keep personal data only as long as necessary for the purposes described, including legal, accounting or reporting requirements, and then delete or anonymise it.

10. Your rights

Under UK data protection law you may have rights including: access, rectification, erasure, restriction, objection, data portability (where applicable) and withdrawal of consent. You may also lodge a complaint with the Information Commissioner's Office (ICO).

11. Security

We implement appropriate technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure.

12. Children

This website is not directed at children under 16, and we do not knowingly collect their personal data.

13. Changes

We may update this policy from time to time. The "Last updated" date will change when we do. Continued use of the site after changes constitutes acceptance where permitted by law.

14. Contact

For privacy-related requests or questions about this policy, please contact us using the details below, marking your message "Privacy".

sales@ikavi.co.uk

Contact page